Commitment to continuous quality improvement or simply being proud of what we do?
I have spent quite a bit of time fussing over the appearance and content of our reports recently and have wondered if this has been the best use of my time.
Coincidently, the recent Australian & New Zealand Society of Respiratory Science monthly report touched on a similar topic where they were discussing what makes a professional. They were referring to a video interview of a group of professional woodworkers. There was unanimous agreement on two things. The first was knowing how to recognize and, more importantly, correct mistakes. The other was accepting that you will spend a lot of time fussing over joints and details knowing you will never be paid for the effort – you do it for the pride in your work.
In our industry there is a difference between quality work and pushbutton work so I think the above points are very valid and could apply to our team.
In order to present quality data we need to be able to recognise errors and know how to deal with them. The article I am referring to asked the questions if VA is greater than TLC is it the VA that is wrong or the TLC? Are the data behind the TLC calculation OK? Do you know how the TLC is derived?
Our reports are clear and easy to understand. Data is reported in both a tabular and graphical format and we understand how the software gathers the data.
So I believe this attention to detail and the time spent on the appearance and content of our reports is important as it is the end result of our training and expertise and reflects our team’s professionalism.
Vanessa
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